Refund policy

Last updated: 13 October 2026

At Eva Dublin, we want you to love your order. If something isn't right, this policy explains how returns, cancellations and refunds work.

1. Can I Return My Order?

Yes. If you are not satisfied with the items you ordered, you can return them within 30 days of receipt.

2. Return Conditions

To be accepted, your return must meet the following conditions:

• Complete: the item is returned with all its parts, components, tags and original packaging.
• Normal handling only: the item has only been handled as you would in a shop to check it. Damage caused by careless handling is not accepted.
• Hygiene: items where hygiene is important (for example earrings) must be returned sealed or clean. For health reasons, pierced earrings can only be returned if their protective seal is unopened.
• Return shipping: you are responsible for the cost of shipping the return to us.

We reserve the right to refuse a return, or to reduce the refund, if the item shows signs of use or damage beyond what is necessary to check it.

3. How to Return Your Order

If your return meets the conditions above, please follow these steps:

• Step 1: contact us through our Contact page and include:
  • Your order number
  • Your first and last name
  • The item(s) you wish to return
  • The reason for the return
  • Photos of the product, if it is damaged or faulty
• Step 2: we will reply with the return instructions and the correct return address.
• Step 3: send your return using a tracked shipping service and share the tracking number with us.

Important: never send your return to the sender address shown on the parcel. Always wait for us to give you the correct return address. Returns are sent to our central warehouse, which may be located in Asia, and the shipping cost is paid by the customer.

4. Return Processing

Once we receive your return, we will check it within 7 working days. If it meets the conditions, we will confirm the return by email and issue your refund.

5. Your Legal Right of Withdrawal (14 Days)

If you are a consumer (buying for purposes outside your trade or profession), you have the legal right to withdraw from your purchase within 14 days without giving any reason. This period starts on the day you, or a person you have named (other than the carrier), receive the last item of your order.

To withdraw, simply inform us of your decision with a clear statement through our Contact page. It is enough to send your notice before the 14-day period ends. You must then send the items back to us within 14 days of telling us.

6. Orders Already in Transit

Our orders are processed automatically and shipped quickly, often from our warehouse in Asia, so delivery times can be longer. Once an order has been shipped, we cannot stop it in transit.

If you want to cancel an order that has already been shipped, please let us know through our Contact page. Then wait until you receive the parcel and return it to us following the steps in Section 3. Your right of withdrawal is fully kept.

7. Refunds

• What is refunded: the price of the returned items and the original standard delivery cost. If you chose a more expensive delivery option than our cheapest standard delivery, the extra cost is not refunded.
• Return shipping: the cost of sending the items back to us is paid by the customer and is not refunded.
• When: we refund you within 14 days of receiving your withdrawal notice. We may wait to issue the refund until we have received the items back, or until you have sent us proof that you have shipped them (for example a tracking number), whichever comes first.
• How: we refund using the same payment method you used for your order, unless we agree otherwise with you. You will not be charged any fee for the refund.
• Reduced value: if items are returned with signs of use beyond what is needed to check them, we may deduct an amount that reflects the loss in value.

8. Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or is not what you ordered, please contact us as soon as possible with your order number and photos. In this case, you will not pay any return costs. We will offer a repair, replacement or full refund, in line with your legal rights. You are covered by the legal guarantee of conformity for 3 years from delivery.

9. Exchanges

If you need a different size or colour, please return the original item following the steps above and place a new order for the item you want.
We do not offer free returns. The cost of sending a return back to us is paid by the customer, unless the item is faulty or we sent the wrong item.

10. Non-Returnable Items

• Personalised or custom-made items (for example engraved jewellery).
• Pierced earrings whose hygiene seal has been opened after delivery.

11. Contact Us

If you have any questions about returns or refunds, please contact us through our Contact page. We reply within 24 hours on business days.